Terms of Service GEM– Aurora Amsterdam

Terms of Service

Title

Last updated: October 2024

1. General

2. Identity of Entrepreneur

3. Product Information and Prices

4. Orders asnd Payments

5. Delivery

6. Returns and Refund Policy

7. Customer Obligations

8. Customer Service

9. Liability

10. Privacy

11. Force Majeure

12. Apllicable Law and Disputes

13. Changes to Terms

1. general

1.1 These terms and conditions apply to all products, services, and transactions available through our website, aurora-lux.com. This includes all purchases, orders, and communications conducted via the website. By using the website, you accept these terms and all associated provisions. These terms aim to protect both your rights and those of Aurora Lux, ensuring that all transactions are conducted fairly and correctly.

1.2 By placing an order through our website, you confirm that you are at least 18 years of age. If you are under 18, you must have permission from a parent or guardian to make a purchase. This means that minors who are not legally capable of entering into contractual obligations can only purchase products with appropriate parental consent. By placing an order, you indicate that such consent has been granted.

1.3 We reserve the right to amend, modify, or update these terms and conditions at any time without prior notice. Any changes will take effect immediately upon publication on the website. It is your responsibility to regularly review the most recent version of the terms to stay informed of any modifications. By continuing to use the website or placing an order, you agree to the latest version of the terms.

2. identity of entrepreneur

2.1 Aurora Lux is registered under the following details:

Name: Aurora Lux
Address: Paxlaan 10, Hoofddorp, Noord Holland 2131 PZ, Netherlands
Email Address: info@aurora-lux.com

2.2 For questions, complaints, or requests regarding our products or services, you can contact us using the details provided above. We strive to respond to your inquiries within 24 hours.

3. product information and prices

3.1 We make every effort to keep all product descriptions, images, and prices on our website accurate and up-to-date. Although we take great care to provide correct information, errors may occasionally occur, including incorrect price listings or inaccurate product descriptions. We reserve the right to correct such errors without prior notice, both before and after placing an order. If an error is discovered, we will inform you to rectify the situation.

3.2 All prices displayed on the website are in euros and exclude taxes unless otherwise stated. The price presented during the checkout process will not change; any additional costs, such as taxes, will be added at that time. It is your responsibility to check these costs during checkout.

4. orders asnd payments

4.1 All orders placed via our website are subject to acceptance. This means that your order is only finalized once we have confirmed it. Products may be temporarily or permanently unavailable, and we reserve the right to cancel an order if a product is not available. In such cases, we will notify you and, if applicable, refund the amount paid.

4.2 Payments must be made using one of the payment methods offered on the website. These may include credit cards, PayPal, or other common payment systems. We reserve the right to refuse or cancel an order in the event of payment issues, such as fraudulent activity, incorrect payment information, or other circumstances that lead us to decline the order.

5. delivery

5.1 We only deliver to countries within the European Union. This means we can ship products to most EU locations.

5.2 We are pleased to offer free shipping on all orders. Shipping costs do not change based on your location within the European Union, ensuring that you receive the same great service regardless of where you are situated.

5.3 We are not liable for any delays in delivery caused by factors beyond our control, such as customs procedures, logistical limitations, or force majeure situations (excluding acts of God). While we strive to adhere to estimated delivery times, there may be circumstances that cause delays in delivery.

6. returns and refund policy

6.1 If you are not completely satisfied with your purchase or if the product is defective, you have the right to submit a return request within 14 days of receiving the product. To be eligible for a refund, the item must be in unused condition and returned in its original packaging.

6.2 Returns can only be initiated by contacting us via email at info@aurora-lux.com. Regardless of the reason for the return, it is essential to reach out to us first before returning any product. The costs for returning the product are the responsibility of the customer unless the product is defective or delivered incorrectly. In such cases, we will cover the costs.

6.3 Once we inspect the returned product, we will process the refund. The refund will be issued using the same payment method that was used for the original purchase unless otherwise agreed.

7. customer obligations

7.1 Customers are responsible for providing accurate information when placing an order, including but not limited to shipping address and payment details. Aurora Lux is not responsible for any issues that arise from incorrect information provided by the customer.

8. customer service

8.1 We strive to provide excellent customer service and assist you with any questions or issues you may have regarding your order. If you have inquiries about your order or encounter any problems, you can contact our customer service team via email at info@aurora-lux.com. We aim to respond to all customer inquiries within 24 hours.

9. liability

9.1 Aurora Lux shall not be liable for any damage, loss, or injury arising from the use of our products or website, except where such liability cannot be excluded by law. This includes indirect damage, such as loss of profit, loss of data, or any other form of consequential damage.

9.2 We make no guarantees regarding the accuracy, reliability, or availability of the information on our website. All products and services are offered "as is," without any form of guarantee, express or implied.

10. privacy

10.1 We take our customers' privacy very seriously. All personal data collected through the website is processed in accordance with our Privacy Policy. We encourage you to read our privacy policy, which explains how we collect, store, and use your data.

11. force majeure

11.1 Aurora Lux is not liable for any failure to fulfill our obligations under these terms if such failure results from any cause beyond our reasonable control, including but not limited to war, terrorism, labor disputes, or governmental actions.

12. apllicable law and disputes

12.1 These terms and conditions are governed by and interpreted in accordance with the laws of the Netherlands. Any disputes arising from or related to these terms will be submitted to the competent courts in the Netherlands.

13. changes to terms

13.1 We reserve the right to modify these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our website. Your continued use of the website after any changes will signify your acceptance of the new terms.

Thank you for choosing Aurora Lux for your lighting needs. We appreciate your business!