Shipping Policy GEM– Aurora Amsterdam

Shipping Policy

At Aurora Lux, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy below to understand how we manage your orders.

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Last updated: October 2024

1. Shipping Destinations

2. Shipping Costs

3. Processing Time

4. Delivery Time

5. Order Tracking

6. Issues with Delivery

7. Contact Us

1. shipping destinations

We proudly offer shipping to all countries within the European Union. This allows us to deliver our high-quality lighting products to customers across the region.

2. shipping costs

We are pleased to offer free shipping on all orders, regardless of your location within the European Union. This means that the shipping costs will not change based on where you are situated.

3. processing time

Once your order is placed, we typically process it within 24 hours. You will receive a confirmation email with tracking information once your order has been shipped.

4. delivery time

The estimated delivery time may vary depending on your location within the EU. Generally, you can expect to receive your order within 3-8 business days from the date of shipment. Please note that unforeseen circumstances may cause delays.

5. order tracking

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

6. issues with delivery

While we strive to ensure timely delivery, we are not liable for delays caused by factors beyond our control, such as customs procedures or logistical issues. If you experience any issues with your order, please contact us at info@aurora-lux.com.

7. contact us

If you have any questions regarding our shipping policy or your order, please do not hesitate to reach out to us at info@aurora-lux.com. Our customer service team is here to assist you!

Thank you for choosing Aurora Lux for your lighting needs. We appreciate your business!