Refund Policy GEM– Aurora Amsterdam

Return Policy

Thank you for shopping with Aurora Lux! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return policy below.

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Last updated: October 2024

1. Return Period

2. How to Initiate a Return

3. Defective Times

4. Return Shipping Costs

5. Refund Process

6. Exclusions

7. Contact Us

1. return period

You have the right to request a return within 14 days of receiving your product. To be eligible for a return, the item must be in unused condition and returned in its original packaging.

2. how to initiate a return

To initiate a return, please follow these steps:

Contact Us: Email us at info@aurora-lux.com to inform us about your return request.
Collect Evidence: Gather video or photo evidence of the defective product.
Include Your Order Number: Clearly state your order number in the email along with the evidence and the reason for the return.

Receive Return Instructions: We will provide you with instructions on how to return your item.

3. defective times

If you receive a defective product, please follow the steps outlined in section 2 to initiate the return process. We will assist you in facilitating the return process to ensure you receive a replacement or refund.

4. return shipping costs

The costs for returning the product are the responsibility of the customer unless the product is defective or delivered incorrectly. In such cases, we will cover the shipping costs

5. refund process

Once we receive and inspect your returned product, we will process your refund. The refund will be issued using the same payment method used for the original purchase unless otherwise agreed.

6. exclusions

The following items are non-returnable:

Items that have been used or damaged.

7. contact us

If you have any questions regarding our return policy, please reach out to us at info@aurora-lux.com.

Thank you for choosing Aurora Lux for your lighting needs. We appreciate your business!