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FAQs

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Frequently asked questions

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How long does delivery take?

Our typical delivery times range between 3 to 8 business days from the date of shipment. This estimate varies depending on your specific location within the European Union. Once your order is processed (within 24 hours of placing it), we will send you a confirmation email that includes a tracking number. Please note that external factors like customs delays or logistical issues may occasionally extend the estimated delivery time.

Can i track my order?

Yes, absolutely! After your order has been shipped, you will receive an email containing a tracking number. You can use this number to monitor the progress of your shipment in real time. Simply click on the tracking link provided, and you’ll be directed to the courier’s tracking page, where you can check the current location of your package and estimated delivery time.

How are refund processed?

Once we receive your returned product and inspect it, we’ll begin the refund process. If the product is found to be in unused condition and returned in its original packaging, we will issue your refund using the same payment method you used for the original purchase. The refund will typically appear in your account within 5-10 business days, depending on your bank or payment provider. We’ll notify you once the refund is processed.

Can i modify or cancel my order?

Yes, we understand that circumstances can change. If you need to modify or cancel your order, contact our customer service team as soon as possible after placing the order. We will do our best to accommodate changes or cancellations before the order is processed and shipped. Please note that once an order has been dispatched, it can no longer be modified or canceled, and you may need to go through the return process.

What should i do if my order is delayed?

While we aim to deliver all orders within the estimated time frame, external factors like customs delays or courier issues can occasionally cause delays. If your order is taking longer than expected, we recommend first checking the tracking information provided via email. If you’re still experiencing issues, please contact our customer service team, and we will investigate the matter further to provide an update or resolution.